First, check tracking for updates. Delays can occur due to weather, carrier issues, or incorrect addresses. If tracking hasn't updated for 48 hours beyond the estimated delivery date, please contact our customer service with your order number.

You can change your address within 1 hour of ordering by contacting customer service. After that, changes may not be possible as orders move quickly to processing. If incorrect, the package may be returned to us, and reshipping fees will apply.

Yes, log into your account, go to "My Profile" where you can update your contact information, shipping addresses, password, and communication preferences at any time.

Click "Sign In" then "Forgot Password?" Enter your registered email address, and we'll send you a secure link to reset your password. The link expires in 24 hours for security reasons.

Payments are processed immediately upon order confirmation. For bank transfers, please note it may take 1-3 business days to clear. You will receive payment confirmation via email once processed.

We do not charge any additional fees for using credit/debit cards or digital wallets. However, Afterpay payments may include interest fees as per their terms. All prices displayed on our website are inclusive of GST where applicable.